Privacy Policy
This Privacy Policy outlines how PDF Vector (“we”, “our”, or “us”) collects, uses, stores, and shares your personal information when you use our website and services.
PDF Vector does not permanently store your documents or use your data to train any AI models. Documents are processed in memory and immediately discarded.
Information We Collect
When you use our Service, we collect information in the following categories:
- Personal Information: Your name, email address, and details provided during authentication.
- Usage Information: API requests, conversion history, and your preferences and settings.
- Device Information: Device type, operating system, and browser type.
- Document Content: We temporarily process documents you submit. Content is processed only for the duration necessary to complete your request.
Data Retention and Processing
We are committed to minimizing data retention and protecting your privacy:
- No Permanent Storage: Your documents and processed results are not permanently stored on our servers. Data is processed in memory and discarded after the request completes.
- No AI Training: We do not use your documents, content, or any data derived from your files to train AI or machine learning models.
- Regional Processing: Documents are processed in isolated instances deployed to your chosen region. Data never crosses regional boundaries.
How We Use Your Information
- Provide and maintain the document processing service.
- Process documents you submit and return structured results.
- Communicate with you about service updates and relevant information.
- Monitor service performance and prevent abuse.
- Comply with legal requirements and protect our rights and interests.
Third-Party AI Providers
To provide our document processing service, we use third-party AI providers. We ensure your data is protected and not used for training:
- AWS Bedrock (Claude): Used for AI-powered document understanding. We have opted out of data training via AWS Organizations policy.
- Google Vertex (Gemini): Used for document analysis. Customer data is not used to train Google models.
- Azure Document Intelligence: Used for document layout analysis. Microsoft does not use customer data to train their models.
Information Sharing
We do not share, sell, or distribute the content of documents you submit with any third parties beyond what is necessary to provide the Service. Your information may be shared only:
- With your explicit consent.
- To comply with legal obligations or lawful requests.
- To protect our rights, property, or safety.
- In connection with a merger, acquisition, or sale of assets.
Your Rights
- Access and Control: You can access, update, or delete your personal information at any time.
- Opt-out: You can opt-out of receiving promotional communications.
- Data Deletion: You can request deletion of your account and all associated data.
Data Security
We implement appropriate security measures to protect your information:
- All data transmission is encrypted using HTTPS/TLS.
- Documents are processed in isolated, regional instances.
- Access to processing systems is restricted and monitored.
- We are compliant with GDPR, SOC 2, ISO 27001, and HIPAA requirements.
Changes to This Policy
We reserve the right to update this Privacy Policy periodically. Any significant changes will be notified by posting the updated policy on this page.
Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at team@pdfvector.com.